FAQ

Why Soy Wax?

Soy Wax is not only a healthier alternative but environmentally friendly. Soy Wax Melts are a cleaner alternative to candles and are a really good way to fragrance your home. We only use top quality soy wax and fragrances and road test the products ourselves before we sell them to make sure you get the best quality products.

CLP Regulations

The European Regulation (EC) No 1272/2008 on Classification, Labelling and Packaging (CLP) entered into force on 20th January 2009 in all EU Member States, including the UK.

You will see various warnings, product information displayed on our products which makes us complaint with this legalisation.

How do I clean my burner?

​If You Have a glass dish on top, you should wash it in hot soapy water - HOWEVER - please ensure the dish is completely dry before reusing. If there is water droplets on the dish when a tealight is placed underneath then the water will boil and crack the dish.

The same applies for ceramic burners except you will have to place the whole burner in soapy water.

(ONLY WASH ELECTRIC BURNERS IF THE DISH OR BOWL IS REMOVABLE)

How do I use the tealight wax burners?
Place 1 wax melt in the top of your burner then place a tealight underneath. The flame will melt the wax and fill your room with scent.

How long should wax melts last?
Normally, wax melts should last between 6 and 8 hours each and large wax melts 12-16 hours depending on the scent you are using. Some scents are naturally stronger than others.

How do I empty/clean the wax out out of the burner?
Once your wax is melted absorb the liquid using kitchen roll. 

How many melts do I need to use at a time? 
This depends on the size of your burner, but on most standard burners, one or two melts at a time will suffice.    

What safety precautions do I need to take when using wax melts and a tealight burner? 
• Place your oil burner on a safe, stable surface, away from drafts and anything flammable and also well out of the reach of children and animals.

• Don't forget to extinguish the tea light candle when leaving the room - never leave it unattended or within reach of children or animals.

• Remember, burning wax involves a candle flame and hot melted wax. These two things can be very dangerous, so take extreme care when using them. 

• Keep all scented products away from babies and young children.

 Never add water to a burner!

• Before attempting to clean or change melted wax, always wait until it has completely cooled. 

Can I return my items?
Our beautiful wax melt products are carefully made and packed by hand using high quality fragrances, and we pride ourselves on our personal service. If you wish to return any items, please contact us with 10 days of receiving your order and we will send you a return code along with the return address. Please return items in the packaging they arrived in as best as you can.

What if the items I receive are damaged when they arrive?
If your package arrives damaged, please email meliscentshop@gmail.com. We require photos of the damaged goods. Once you return your damaged product, we will replace it for you free of charge. Please allow up to 15 working days to when we receive your damaged item and send you out a replacement.